Hunter Plant Operator Training School Ltd agrees to abide by its Code of Practice by:
- All activities will be carried out honestly, fairly & accurately so as to give value to our clients.
- The provision of adequate facilities & quality resources in which to conduct training programs.
- The employment of qualified staff & maintenance of staff training sufficient to deliver programs on an on-going basis.
- The accuracy of any marketing & promotional advertising material.
- High standards of financial probity.
- Compliance with an acceptable refund policy.
- Compliance with current EEO, OH&S, Duty of Care, Harassment, Discrimination & Grievance requirements.
- The maintenance of adequate records & security of all current & archival records.
- Client access to their records upon request.
- The maintenance & continual improvement of a Quality Assurance System.
HPOTS Training provides accurate, relevant and current information to Trainees prior to commencement including advice and support services that will assist with the achievement of the desired training outcome.
HPOTS Training will avoid creating unnecessary barriers for entry into training and assessment services. The School will follow only nationally set entry requirements that are based upon competence and NOT on personal characteristics.
Enrolment and selection processes will be fair, equitable and accessible to Trainees and include:
Admission procedures that are contained in the enrolment form and other advice given, including other requirements of the client.
Dissemination of HPOTS Training’s client service standards and access and equity policy.
Advice on recognition of prior learning, including dissemination of HPOTS Training’s Assessment and RPL Policy
A contact for grievances.
Student Support Services
HPOTS recognises that some of its students have special needs and the School addresses those needs by developing appropriate methods to support learning. The School will assist in identifying educational strategies and physical arrangements that will allow those with special needs to access the School’s programs in the best possible manner. This support could be in the form of a mentor or referral to appropriate services such as TAFE’s Adult Literacy Service.
Hunter Plant Operator Training School Ltd provides support to clients of non-English backgrounds who are having difficulties in reading and writing English
Literacy and Numeracy Requirements
Hunter Plant Operator Training School Ltd recognises that a number of its clients may have difficult with reading and writing. In line with NSW WorkCover the company will assist clients with an oral assessment for their “WorkCover Ticket” when appropriate. Assistance of this type will be extended whenever possible as an equitable training service.
However, in many units an underlying level of literacy and numeracy is required. For example, in Dogging and Crane Units clients must be able to demonstrate numbers 1 to 5 competently. Other units may require fewer of these skills and to a varying level:
- Count, check and record accurately
- Read and interpret
TERMS & CONDITIONS – FEE FOR SERVICE
Enrolment & Selection
- Classes are open to all adults’ 18 years & over.
- We need to be advised if you have a medical condition or disability & need assistance in attending a class.
- A fee must accompany your enrolment. As class placements are limited it is regretted class placements cannot be saved without your deposit payment. Your deposit secures your enrolment & course placement.
- It is your responsibility to note the date, time & location of the course as advertised.
- Courses with low enrolments may be cancelled & refunds will only be given when Hunter Plant Operator Training School Ltd cancels a course. Every effort will be made to contact students so please ensure we have your home and/or work telephone numbers.
- Requests from you to transfer or credit, your course placement before course commencement due to changed personal circumstances, will be considered & every effort will be made to ensure a placement in an alternate course.
- During your course should changed personal circumstances arise & you are unable to complete the course, every effort will be made to ensure a placement can be made in alternate pre-scheduled workshops.
- Students can only join after the course start date if they meet all prerequisites. Late enrolments must meet the full course fee.
- Hunter Plant Operator Training School Ltd reserves the right to decline admission to a course; terminate a student’s enrolment in a class at any time; or change a course or tutor at any time without notice to course participants.
- Students participate in courses involving physical activity, field trips, practical demonstrations etc. do so at their own risk.
For courses of:
- 1 day duration; places can only be allocated when full payment has been received by our office prior to course commencement (this includes WorkCover Assessment only programs as well).
2 days duration or more; places can only be allocated when either an official company order or payment of a 30% deposit has been received.
- Heavy Vehicle Driver Training; the deposit is $400.00 payable at the time of booking and will be held until the finalisation of training. The deposit will then be deducted from the total course fee. In the event of cancellation, the process (detailed as Cancellations and Refunds below) will occur.
- On receipt of the course deposit an enrolment confirmation will be dispatched together with a receipt if appropriate, and/or time permitting.
- Payments can be made by cash or credit card (Visa card or Master card) or by arrangement, directly to the Company’s Bank Account.
- Self funded trainees who have paid a deposit for a course must finalise the balance of their fees by 4.00 pm on the first day of course attendance. Certification will not be issued until the balance of the full required fee is paid.
- If the re-issue of certification is requested a charge, on application, will apply (except for WorkCover or RTA certification upon which they are to be contacted directly).
Cancellations and Refunds
The refund of a course deposit or fee will only occur if HPOTS Training is compelled to cancel a program and an acceptable alternative cannot be offered.
If the trainee:
- gives 10 days or more notice prior to their commencement date they will be enrolled into a future equivalent course or may request a full refund.
- gives 3 – 10 days notice no refund of the deposit is applicable. The deposit will be credited and used within 6 months by trainee or substitute OR will be forfeited.
- gives less than 3 days, no refund of the deposit is applicable. Cancellation incurs a 20% administration cost and the remaining 80% of the deposit will be credited to another course and used within 6 months or will be forfeited.
- If no notice is given (non-attendance) no refund or credit of the deposit is given.
- No refund will be given after the first day of training unless extraordinary circumstances apply. All refunds must be requested in writing.
- Cancellation within 7 days; HPOTS reserves the right to invoice clients 30% of the program cost if a cancellation is received prior to program commencement.
- Non-attendance without prior notification at the commencement of a course; HPOTS also reserves the right to invoice clients 30% deposit plus a service charge of 20% of the course cost (excluding GST).
- Efforts will be made to schedule trainees in programs on dates that suit the trainee and his/her employer.
HPOTS is committed to ensuring all trainees receive training that meets the program objectives. In the event that program objectives are not met during the scheduled course period due to circumstances beyond the control of the trainee the school will provide supplementary training at no charge to complete the stated program objectives.
If an individual is assessed as not yet competent in any skill area HPOTS will assist the trainee with further training on a cost recovery basis. HPOTS Assessment Policy details processes for seeking a review of an assessment process.
HPOTS staff will endeavour at all times to address client requests for fee refund or change of training dates in terms of the above policy.
In the event of dissatisfaction with a ruling of HPOTS staff a grievance may be lodged as stated in the school’s GRIEVANCE POLICY document.
- HPOTS Training has established a set of minimum appropriate Personal Protective Equipment requirements for trainers, other staff members and clients working the various activity areas of the school. These requirements are listed in the PPE policy and must be supplied by trainees.
- You need to bring a pen & paper to each session.
Complaints & Grievances
Hunter Plant Operator Training School Ltd recognises that differences & grievances can arise from time to time. The quick settlement of these matters is in the best interest of all parties concerned & the following steps are implemented to ensure this happens.
- As soon as a grievance arises, all employees/clients are invited to discuss matters with their trainers openly and positively, in order to find a solution agreeable to all parties.
- Grievances must not be discussed openly throughout the company.
- If matters cannot be resolved efficiently and professionally, the employee/client may contact their trainer’s manager for assistance. The manager may see the parties individually, or as a group, to resolve any outstanding matters.
- If a solution cannot be found Management will further mediate the matter until all parties have agreed upon a resolution.
- Where a resolution fails to evolve, the Manager of the staff member, trainer and/or Management will enforce a solution and/or action to be implemented by all parties.
- During the course of the resolution, both parties may seek guidance and/or support from a peer, or Management. These people will have no influencing or implementation power, other than to assist the process through its natural course.
- If the staff member’s and/or trainer’s Manager is party to the grievance, they will not take part in any discussions or decisions made by Management.
- All stages will be documented and file notes provided to all parties involved and are accessible by those concerned only by contacting Management.
- Hunter Plant Operator Training School Ltd. is bound by its Code of Practice and if a solution has not be reached to the benefit of all parties the complainant has the right to representation and appeal under the relevant State or Federal Law.
- Regardless of the outcome of any grievance the appellant will be provided with a written decision on the agreed outcome.
- Hunter Plant Operator Training School Ltd collects & stores your personal details. During training we record your progress. We use this information to measure your & our performance & also to let you know about our future products & services. Where State or Commonwealth funding supports training we are obliged to submit your personal & progress details for research, statistical analysis, program evaluation, post completion survey & internal management purposes.
- We DO NOT share, rent, or sell personal information you provide us. The confidentiality of the information we collect from you is protected under the NSW Privacy ACT.
Legislative & Regulatory Requirements
Hunter Plant Operator Training School Ltd is responsible for retaining access to the relevant Commonwealth, State legislation/consolidated acts and regulations. Access to relevant policies and information for clients that significantly affects their participation in education and training will be available.
The Directors and Management of Hunter Plant Operator Training School Ltd. are committed to your health, safety and welfare whilst you are a Trainee of HPOTS Training.
Our Health and Safety Policy highlights our philosophy that
“ALL ACCIDENTS ARE PREVENTABLE – NONE ARE ACCEPTABLE”
We recognise and understand our obligations under the Occupational Health and Safety and the Workers Compensation Acts and will make every effort in the areas of accident prevention, hazard control and removal, injury protection and health preservation to provide you with a safe and healthy place of work.
Occupational Health & Safety
Hunter Plant Operator Training School Ltd is committed to providing & maintaining a safe & healthy environment for the benefit of all clients, visitors & employees.
Hunter Plant Operator Training School Ltd monitors & maintains the appropriate Occupational Health & Safety levels & obligations under the federal & State rules & regulations of the NSW Occupational Health & Safety Act
In consideration of all Hunter Plant Operator Training School Ltd clients and students it is important that adherence to all legislative acts & regulations are observed while undertaking training If students have any concerns or notice a condition or practice that seems unsafe, it is important it is brought to the attention of Hunter Plant Operator Training School Ltd Training Manager.
Access & Equity
Hunter Plant Operator Training School Ltd is committed to access & equity principles & processes in the delivery of its services & working environment in accordance with Sex Discrimination act 1984, Human Rights & Equal Opportunity Act 1986, Racial Discrimination Act 5 1975, NSW Anti-Discrimination Act & Disability Discrimination Act 1992.
In the event of a situation that is considered by clients to be in violation of Hunter Plant Operator Training School Ltd Access & Equity Policy, students & clients are required to report the situation to the Hunter Plant Operator Training School Ltd Training Manager .
Harassment, Victimisation & Bullying
Hunter Plant Operator Training School Ltd does not tolerate any harassment, victimisation, bullying or any such conduct that has the purpose or effect of interfering with an individual’s performance or creating an intimidating, hostile, or an offensive learning environment. This includes harassment, victimisation, bullying because of sex, race, national origin, religion, disability, sexuality or age.
Harassment is unlawful under Commonwealth & State legislation & all harassment, bullying & victimisation are contrary to the duty of care to provide a safe environment for work & learning.
In the event of a situation that is considered by clients to be in violation of Hunter Plant Operator Training School Ltd harassment, victimisation & bullying policy report the situation to the Hunter Plant Operator Training School Ltd Training Manager.